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Understanding Your Bill

Below you can see a copy of a water bill. Many people have questions regarding the details found on their water bill. This page was made to better explain what you are looking at as you read your water bill.

REMITTANCE STUB - this portion should be included with your payment

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Account Number
The account number for the service location is found in this box

Due date
This is the date your payment is due.

Amount Due
The amount in this box represents the amount due on your account; this will include any past due amounts carried forward on your account as well as your current bill amount.

Bill date
The date that the bill was produced is printed here.

For Service at...
The service location billed for this account.

Owner Information
This is the person responsible for payment, either the owner or the tenant.

BOTTOM PORTION - this portion should be kept for your records

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Billed to, For service at, Account number and Bill date
This line repeats the information that is printed on the top portion of the bill. Any changes should be noted on the top portion so that our office can make them when the payment is received.

Reading period
The dates found here provide the period that the bill covers.

Previous reading
This number is the reading that was obtained the last time our employee read your water meter for your last billing cycle.

Present Reading
This number is the reading that was obtained when our employee read your water meter for this billing cycle.

Usage Cubic feet
The difference between the two readings is the amount of water you have consumed during the period this bill covers, or your usage in cubic feet. Hundred Cubic feet is the unit Valley Water Systems, Inc. bills their customers at. We round to the nearest hundred cubic feet in order to calculate your bill.

Days
This is the total number of days in the billing cycle for the reading period that he bill covers.

Avg daily usage gallons
This average is calculated by our billing software. It converts the total number of hundred cubic feet consumed into the total number of gallons consumed (multiply CF consumed by 7.48). It then divides that number by the number of days in your billing cycle and comes up your "average daily usage".

Bill frequency
Here you will find Mnthly for our monthly customers, which means that you are billed every month.

Detail
This area breaks down the charges that make up your water bill.

Water balance forward - this line shows any amount that has not been paid since you were last billed.
USG - this is the amount you are being charged for the water you consumed during this billing cycle. This amount will vary depending on the amount of water you used since you were last billed.
STD- this is the standard meter charge each customer is billed for, this amount varies depending on the size of the water meter at your property. This amount should not vary from bill to bill, unless there is a rate increase.

Total due
This is the total amount due on the account. (Includes water balance forward and the USG and STD charges).

Estimate
If the word "estimate" appears above the STD charge on your water bill that means we were unable to obtain an actual reading at your property. In order to fix the problem an appointment must be scheduled so that we may obtain an actual reading in the future. This appointment will only last approximately 20 minutes and can be scheduled Monday - Friday between the hours of 8:15 - 4:00. Letters will be sent to notify you of any problems and failure to comply with our request can result in termination of service.


BACK OF YOUR WATER BILL - Here you will find the rules and regulations that Valley Water Systems, Inc. must follow in accordance with the State of Connecticut Department of of Energy and Environmental Protection.