Welcome to Valley Water Systems

We are regulated, privately owned water utility
serving over 6700 customers in Plainville,
Southington, and Farmington, Connecticut.

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Pay and/or view your account

Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, saves money (no more stamps, paper checks or envelopes).
Make a payment (credit card or e-check) by phone or check your account balance 24/7 with our automated phone service. Please call (844)-234-3702.

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Efficient Customer Support

Our fully trained office personnel are here to help with any questions. Read our Frequently Asked Questions page, or call the office to speak directly with one of our friendly staff members.

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Valley Water Systems Offers a Full Spectrum of Services


If you have been impacted by COVID-19, our team is here to help. Please give us a call at 860-747-8000 or email us at customersupport@valleywatersystems.com for payment options.

Valley Water Systems (VWS) will be closing their office to outside visitors and customers in an effort to minimize the interaction of, and to safeguard the health of its customers and employees due to the recent increase in the coronavirus activity. The VWS office staff will remain in place to be of assistance via telephone and email as needed. VWS asks that if you normally make a monthly cash payment toward your bill to utilize a money order during this time. These payments can be placed into the drop box located outside the front door. This office will be closed effective Monday, March 16th. Our primary goal is to provide a safe and adequate water supply to each our customers. We’re taking the necessary measures to ensure we can maintain service in the event of an emergency. The present situation has no effect on our water supplies and quality. We’ll continue to update you as necessary and needed in the event of any forthcoming changes.










Welcome to Valley Water Systems!

The roots of the company were established by charter of the State General Assembly in 1884. In that year a reservoir was constructed for $6500 and the water company's first water service was installed soon after. During the intervening period, and some 6500 customers between then and now, miles of water mains, hydrants, pump stations, treatment plants, and storage tanks have been built. These water system additions represent over $20,000,000 of investment.

Today our headquarters houses a staff equipped to handle virtually every phase of activity expected of an investor owned water utility.

We are pleased that you have decided to stop by to visit us. If you have unanswered questions, do not hesitate to contact us via email or at (860) 747-8000.