At Valley Water we routinely answer numerous customer questions. Below are some of those asked most frequently. 

Remember if you have any other questions about your service or your bill, please don't hesitate to call us at 860-747-8000

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  • How do I read my water bill?

    Below you can see a copy of a water bill. Many people have questions regarding the details found on their water bill. This page was made to better explain what you are looking at as you read your water bill.

    REMITTANCE STUB - this portion should be included with your payment

    Account Number
    The account number for the service location is found in this box

    Due date
    This is the date your payment is due.

    Amount Due
    The amount in this box represents the amount due on your account; this will include any past due amounts carried forward on your account as well as your current bill amount.

    Bill date
    The date that the bill was produced is printed here.

    For Service at...
    The service location billed for this account.

    Owner Information
    This is the person responsible for payment, either the owner or the tenant.


    BOTTOM PORTION - this portion should be kept for your records

    Billed to, For service at, Account number and Bill date
    This line repeats the information that is printed on the top portion of the bill. Any changes should be noted on the top portion so that our office can make them when the payment is received.

    Reading period
    The dates found here provide the period that the bill covers.

    Previous reading
    This number is the reading that was obtained the last time our employee read your water meter for your last billing cycle.

    Present Reading
    This number is the reading that was obtained when our employee read your water meter for this billing cycle.

    Usage Cubic feet
    The difference between the two readings is the amount of water you have consumed during the period this bill covers, or your usage in cubic feet. Hundred Cubic feet is the unit Valley Water Systems, Inc. bills their customers at. We round to the nearest hundred cubic feet in order to calculate your bill.

    This is the total number of days in the billing cycle for the reading period that he bill covers.

    Avg daily usage gallons
    This average is calculated by our billing software. It converts the total number of hundred cubic feet consumed into the total number of gallons consumed (multiply CF consumed by 7.48). It then divides that number by the number of days in your billing cycle and comes up your "average daily usage".

    Bill frequency
    Here you will find Mnthly for our monthly customers, which means that you are billed every month.

    This area breaks down the charges that make up your water bill.

    Water balance forward - this line shows any amount that has not been paid since you were last billed.
    USG - this is the amount you are being charged for the water you consumed during this billing cycle. This amount will vary depending on the amount of water you used since you were last billed.
    STD- this is the standard meter charge each customer is billed for, this amount varies depending on the size of the water meter at your property. This amount should not vary from bill to bill, unless there is a rate increase.

    Total due 
    This is the total amount due on the account. (Includes water balance forward and the USG and STD charges).


    If the word "estimate" appears above the STD charge on your water bill that means we were unable to obtain an actual reading at your property. In order to fix the problem an appointment must be scheduled so that we may obtain an actual reading in the future. This appointment will only last approximately 20 minutes and can be scheduled Monday - Friday between the hours of 8:15 - 4:00. Letters will be sent to notify you of any problems and failure to comply with our request can result in termination of service.



    Here you will find the rules and regulations that Valley Water Systems, Inc. must follow in accordance with the State of Connecticut Department of of Energy and Environmental Protection.

  • How is the amount of my water bill determined?

    There are two parts to your water bill. 

    The standard meter charge (STD) is based on the size of the water meter located at your property. 

    The usage charge (USG) is based on the amount of water used since your previous reading. 

    That amount of water, converted to hundreds of cubic feet (CCF) multiplied by the appropriate commodity rate determines the amount of your usage charge.

  • What is the average water bill? 

    The average consumption of a family of four is about 18,000 gallons if your billing period is quarterly or 6,000 gallons if your billing period is monthly (this figure is typically used by the DEEP). 

    Therefore, to convert that into daily consumption, one must divide 18,000 by 90 days to get 200 gallons per day. 

    So, to get cubic feet per day, divide 200 by 7.48 (remember, there are 7.48 gallons in 1 cubic foot). That will equal 26.7CF. 

    For example the conversion of a bill with a consumption of 2400 cubic feet is as follows:

    2400cf x 7.48gal/cf = 17,952 gal

  • Why does the amount of my water bill fluctuate? 

    Your water bill is calculated based on an actual reading taken from your meter. 

    Therefore, the consumption or usage (USG) charge may fluctuate, based on the amount of water used since your meter was previously read. 

    However the standard meter charge (STD) will stay the same each billing period since this is a flat rate that each account is charged based on the size of their water meter.

  • Why is my bill more than my neighbor's? 

    Although the size of your home may be the same, your daily household habits may require more water use than your neighbor's. 

    You may do more laundry, dish washing, take baths as opposed to showers or have higher water pressure which means more water is used in the same amount of time. 

    You may want to check for leaks in your household. To find out more go to our Water Conservation section.

  • When is my water bill due?

    Your water bill is due when you receive it. We bill "in arrears". This means that we bill after you have used the water. You are subject to a late fee if you are a monthly customer and the money is received 64 days after the date of the bill. 

    When your bill is 64 days overdue, we send you a Shutoff Notice. The Shutoff Notice states the day you need to pay in order to avoid termination of service. 

    It will also state the date our service representative will attempt to collect the bill or shut-off your water. If we must make the collection attempt in person, there is a $25 collection fee added to your account. If we must shut off your water, there is a $50 turn-on fee ($90 after normal working hours). 

    If you find yourself falling behind in payments, please call us to make other payment arrangements.

  • How many gallons are in a cubic foot of water?

    There are 7.48 gallons in 1 cubic foot of water. 

    For example, 300 cubic feet of water equals 2,244 gallons of water (7.48 x 300 = 2,244).

  • How hard is our water and what can I do to eliminate hard water stains?

    Water hardness is a result of the minerals that occur naturally in water extracted from below the surface of the earth. 

    Our water is considered very hard. The range of very hard water begins at 180 parts per million (ppm) CACO3 (calcium carbonate). To convert this into grains per gallon (gpg) multiply hardness in ppm x 0.0584 gpg. The range of very hard water in gpg begins at 10.5 ppm. There is no upper limit for either metric for very hard water. 

    Some customers will find white or light brown spots on their fixtures or dishes as a result of the calcium deposits. We recommend C.L.R. (Calcium Lime Rust) to help remove these spots. The directions for use are on the bottle and this product can be found at your local store.

  • How often should I perform preventative maintenance on my hot water heater?

    At minimum the unit should be maintained annually. 

    However, the company suggests always referring to your owner’s manual for specifics of the unit.

  • Is there fluoride in our water?

    Yes. We maintain on average 1 part per million (ppm) fluoride in our treated water to assist in tooth decay prevention. The range allowed for fluoride presence is between is 0.8 ppm - 1.2 ppm. 

    An analysis of our water can be found on our CCR screen.

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