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  • IVR Directions


    Please call the payment system directly at 1-844-234-3702. Then proceed to step 1. If you call the Valley Water Systems Office at 860-747-8000, please press 1 to be directed to the payment system. When in the payment system, please listen to all the prompts carefully. The system will allow 10 seconds to start entering in responses; therefore have your account information and payment method handy. The system will confirm all the information that you enter before proceeding to next step.

    1. Once you are in the payment system press 1 for English or 2 for Spanish.
    2. If your services is terminated or is going to be terminated please press *
      1. If you press *at anytime during the call you will be transferred to a  customer service representative
    3. Enter your account number. This can be found at the top right hand corner of your water bills. Your account number should be entered exactly as it appears on your bill, disregarding decimals.
      1. For Example:   If your account number is 000000123456 on your water bill, please enter 000000123456 in the system when prompted. If the account number of you bill is similar to 123456.01, please enter 12345601 into the system when prompted.
    4. Once you have entered the correct account number the system will look up your account information and tell you the account balance.
    5. Press 1 to listen to your account balance again, press 2 to pay your balance in full, or press 3 to pay a different amount.
      1. If you press 3 the system will ask you how much you would like to pay. Enter the amount you would like to pay. The last two digits will be considered cents. For example if you enter 2512, they system will consider they payment to be $25.12. Press #when you are finished.
    6. You will then be prompted to enter your payment method. Press 1 for credit/debit card, or press 2 if paying with an electronic check. If you are paying by credit/debit card please go to step 7. If you are paying by electronic check please go to step 8
    7. Please enter your credit/debit card number then press #. The system will repeat the card number if correct press 1, if not press 2 and reenter correct card number. The system will then ask for your cards expiration date and CVC code. Please follow prompts when entering this information. Please be advised we do not accept AMEX. You can now go to step 9.
    8. If you are paying with an electronic check, press 1 for personal checking account, press 2 for personal savings, or press 3 for commercial checking. Please enter all your information when requested by the system.
    9. Once your payment is processed, you will receive a confirmation number. Once you receive it you may hang up.
  • Valley Water Systems Spoof Emails


    Some customers are receiving spoof emails that appear to be coming from Valley Water Systems containing viruses. When opening emails please be cautious as VWS doesn't typically email customers. Thank you.

  • Main Break on Norton Trail


    Valley Water Systems (VWS) has experienced a water main break on Norton Trail during the early morning hours on December 19, 2018. VWS field personnel are presently on the scene to isolate and repair the break to restore water service. Customers residing on the streets of Norton Trail, Rosanne Lane and Mancini Way may be affected by this break.

    VWS will continue to keep this forum posted as it receives updates from the field.

  • Norton Trail Water Main Break Update


    The repair has been made to the water main located at Norton Trail. Water service has been restored at this time. It is not unusual after a main break for customers to experience dirty water and/or air in their water lines. If this occurs, run your water until the problem subsides. Valley Water appreciates your patience while this incident is being corrected.

  • Open Position


    Valley Water Systems is currently looking for a Water System Operator .

    Valley Water Systems is currently looking for a Water System Operator .The Water System Field Operator works as the on-site hands-on representative under general off-site supervision. The Water System Field Operator is a team oriented individual with the ability to quickly and efficiently problem solve and work independently and responsibly with detail orientation. A successful Field Operator has the ability to work under pressure while multi-tasking and having keen communication with all constituents.

    The company provides a rich and competitive benefit opportunities to all eligible employees including comprehensive medical, dental and vision health insurance, 401k, STD, LTD & life insurance, employee stock purchase plan, vacation and personal time and educational reimbursement for career growth.

    Please go to www.indeed.com to submit your resume.


  • Service Line Warranty Plan


    Our parent company, New England Service Company, offers customers an affordable way to protect their water line from costly repairs.  For details please visit https://newenglandservicecompany.com/service-sentinel

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